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Customers & products

Growing our customer business by delivering excellent ‎products and services

In customers & products (C&P) we're innovating with new business models and service platforms to deliver ‎the future of mobility, energy and services for our customers.‎


We are transforming C&P to work together as one integrated team, providing customers with excellent products and services globally. We are proud of our customer-facing global and regional businesses – Castrol lubricants, aviation fuelling, and mobility and ‎convenience. These businesses will work hand-in-hand with our fuels supply and midstream, future mobility and solutions and customer value proposition and experience teams to maximize value and grow and develop our customer offers. Our commitment to safe and reliable operations remains unchanged. ‎Safety will always be our core value.


Our team is committed to:


  • putting the customer first – being agile and responsive to changing customer needs and dynamic markets
  • focusing on growth and development of customer offers
  • optimizing our fuels value chains to maximise integrated value
  • contributing to reducing the carbon intensity of the products we create and sell by 50% by 2050 or sooner
  • creating strategic partnerships that drive long-term value for C&P being digitally enabled and empowered by customer insights and data to deliver solutions.
“Customers are the driving force for energy products and services demand. We will unlock the power of collaborating as one customer-centric, digital and agile team, focused on meeting customers' needs and delivering products and services fit for today, and a low carbon future.”

Emma Delaney, EVP, customers & products

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Find out more about the C&P team and their strategy



On 29 June 2020, it was announced that bp had agreed to sell its petrochemicals business to INEOS, creating new aromatics and acetyls businesses. The sale completed on Thursday 31 December and the business, along with 1,700 employees, has now been transferred to INEOS. 
The new businesses can be contacted at:
INEOS acetyls: ineosacetyls.com
INEOS aromatics: ineosaromatics.com